VANPELT SALES LLC
Terms & Conditions of Sale
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PLACING AN ORDER BY PHONE: You may phone your order in to our sales office during regular business hours (Monday to Thursday from 9:00am to 5:00 PM Eastern Time - Closed on Fridays). Our sales office number is 1-513-724-9486. If we are out of the office or on another telephone call, please leave a message, and we will try to return your call as soon as possible. We do not return international calls outside of North America.
PLACING AN ORDER ONLINE: You may order from our online store (not all products are available this way) at any time - day or night. If the part is not listed in the online store, you must order that part by telephone during our regular office hours. Due to the difficult nature of pricing shipping charges accurately in the online store, the software will calculate the shipping cost for your online orders in a conservative way. This may result in you seeing a high shipping cost on your order acknowledgement. We will adjust the true final shipping costs for online orders to correct for any over pricing of shipping charges. This will be done before the final charge to your credit card is done. The store software will run an authorization to your credit card but no actual charges will be done until we prepare the shipment and process the final actual charge to the card.
ORDER INFORMATION: We ask that you help us help you by providing as much application detail as possible when placing an order. There are many very similar parts that can be confused with one another. Sometimes a part number is not available, but we can identify the item you need based on our experience, and your efforts to provide additional information, such as measurements or pictures. Refer to our website's parts drawings and our sales department to help guide you.
MINIMUM ORDER: The minimum order is $10.00 net (excluding shipping costs and taxes and fees). Please consider adding items to your order if it is not sufficient to make the minimum. Our minimum shipping/postage charge is $10.00 to all USA locations. International shipping will be higher than the USA minimum.
PAYMENT TERMS: All orders must be paid for at the time of the order. We accept VISA, MASTERCARD, DISCOVER CARD, and AMERICAN EXPRESS credit cards. We also accept money orders and checks, but we must allow approximately 10-14 days for these to clear the bank before the order can be shipped. We do not accept bank wire transfers. All transmission rebuild jobs must be paid by credit card (no checks or money orders). We are not set up to accept PayPal. We will not ship any orders COD. Unless otherwise stated, the shipping and handling costs will be added to all orders. Any applicable sales taxes will also be added to qualified orders. International orders will require a written confirmation of the order, which may be provided via email.
MERCHANDISE RETURNS: Merchandise may be returned upon request (excluding electrical or electronic parts, non-stock special order parts, and books/literature) within 60 days from the invoice date. Items sent to you in good faith, that have fulfilled the order correctly, may be returned with prior authorization only from VANPELT SALES LLC. Please contact us by phone or in writing to request a Return Authorization. Returned merchandise must be sent to us freight prepaid, and is subject to a 15% restocking charge. All returns must be in their original packaging and in original or new condition. Additional packaging costs may apply for merchandise that arrives in torn, crushed, or otherwise damaged or missing packaging. NO returns after 60 days from the invoice date. NO returns are allowed for any books or manuals at any time. All literature sales are considered final.
Defective merchandise will be accepted for return on a case-by-case basis. Prior authorization is required before sending such merchandise back to us. Credit will be issued upon inspection and confirmation of defects. In no cases will we be liable for additional costs such as labor, or replacement parts you purchase elsewhere. Items will be replaced or credited solely at our discretion. NO returns after 60 days from the invoice date.
Some engine piston sets are considered to be special order parts and are NOT subject to return for credit or exchange. Please refer to our website piston pricing for exceptions to this. Engine pistons and rings are subject to the following limitations on their return. Except for special order piston sets, other types are returnable within 60 days of the invoice date if A) The carton has NOT been opened with its seal broken, and B) the carton is not smudged with grease marks or finger prints. Be sure to confirm the final bore size of your block BEFORE you order pistons and rings.
Electrical or electronic merchandise (such as ignition parts, starting system parts, etc) are NOT subject to return for credit. All sales of such electrical/electronic components are considered final. Merchandise found to be defective must be returned with prior authorization only. Upon inspection, any defective electric components will be replaced if our inventory supports it, or credited to you if we cannot replace it. Items will be replaced or credited at the sole discretion of VANPELT SALES LLC. NO returns after 60 days from the invoice date.
METHOD OF SHIPPING: We normally use UPS or the US Postal Service for most parts orders, and will ship using our discretion for the most efficient and cost-effective method. Some items tend to fare better with one shipper than another. If you prefer one over the other, please make that request at the time you place your order, and we will try to accommodate your preference. Some parts come to us in little or no packaging that is suitable to re-shipment. When packing your order we often have to use additional packing materials, or specialized cartons, which may result in a small extra charge beyond the actual shipping costs. Most orders that are shipped via the USPS will require their specialized extra services (insurance, etc). UPS also charges extra for any insurance beyond the basic $100.00 coverage. Any such extra charges will be added to the actual freight shipping costs. A correct physical address is important for UPS or USPS deliveries. The post office will often not deliver a package that has no mail receptacle at the residence, so consider using a post office box for a mail package. UPS will not deliver to a post office box. Any re-shipping costs incurred due to inaccurate addresses will be the responsibility of the buyer. The minimum shipping charge is $10.00.
LOST SHIPMENTS: We use shipping that provides tracking. We will work with the USPS or UPS to try to track your missing shipment. International shipments are sent via the USPS postal Priority Mail and tracking details are minimal once the shipment leaves the USA and goes into a foreign postal system. We must wait a minimum of 30 days before we can begin any claims for lost international shipments, and the process can take additional weeks before a determination is made, so we must ask for your patience on these matters.
PRICING: All prices are quoted in US dollars. Prices are subject to change without notice. Prices will be those in effect at the time of the order. Please confirm your cost when placing an order as printed prices or online pricing could change.
INTERNATIONAL CUSTOMERS: Due to the additional customs paperwork, we must add a $10.00 documentation charge to all orders. This fee is per carton, since each package must have its own customs form. This charge will be added to your invoice and identified as a "Document Fee". There may be additional costs (taxes, tarriffs, brokerage fees, etc) with any of the international shipping methods. Those fees are collected by the shipping vendor (ie UPS or the local postal system in your country). We do not quote on these fees.
BRAND PARTS: Parts offered for sale herein may be NOS (new-old-stock), or NORS (new-old-replacement-stock), or modern new aftermarket brand parts, or modern new reproduction parts. Used parts are identified as such where available and sold. We will supply new parts on all orders, unless otherwise requested by the customer, or where the only part available is a used item (which is stated in our pricing). Our new parts could be from any of the aforementioned sources. Please inquire when ordering if this is important to your needs.
PART NUMBER APPLICATIONS: Many part numbers listed in our catalog or online include a model year reference, which generally spans the earliest to the latest models that could have used this particular part. Sometimes, the overall span of model years can include both cars and trucks, but perhaps the part was not used for the full duration on your vehicle. Or the part may have specific applications that are defined by your engine or other driveline details. The model year reference is a guide only since we do not have room to include all the possible variations in the catalog. If your vehicle is a custom-built type with components from different model years, the part you want may not have been used in the model year as used on your title. Please check your application to make sure the part will apply to your vehicle before ordering, in order to avoid returns and restocking charges.
PARTS ORDER QUANTITIES: In general, you may order in any quantity needed. However, certain parts or other products may be in limited supply. The fact that any particular item is listed with a purchase price does not guarantee its unlimited availability. We reserve the right to limit order quantities at our discretion, whether for a limited time or on a permanent basis. If large quantities for any products are required please contact us to discuss the issue.
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